Call recording and consent

Call and chat recording

All phone calls and chat conversations with Heartland Crawl may be recorded and transcribed. We record calls and chats for quality assurance, training, dispute resolution, and to improve our services.

When you call us or initiate a chat, you will hear or see a disclosure informing you that the conversation may be recorded. By continuing with the call or chat after this disclosure, you consent to being recorded.

AI voice and chat agents

When you call or chat with Heartland Crawl, you may interact with an artificial intelligence (AI) agent rather than a human operator. Our AI agents are powered by Retell AI and can:

• Answer questions about crawl space encapsulation services
• Collect information about your crawl space issues
• Schedule contractor callbacks or quote requests
• Connect you with human representatives when needed

At the start of each call, you will hear a disclosure informing you that an AI agent may respond to your call. The disclosure is provided in accordance with applicable laws requiring notice of automated systems.

Consent to contact (TCPA compliance)

By submitting your phone number through a quote request form, by calling us, or by initiating a chat, you expressly consent to be contacted by:

• Heartland Crawl (Fox Innovations)
• Contractors in our network who we connect you with

This consent includes contact by:

• Phone calls (including calls that may be autodialed or use artificial or prerecorded voices)
• Text messages (SMS or MMS)
• AI-powered voice systems
• AI-powered chat systems

Contact will be regarding your request for crawl space encapsulation quotes and related services. Contact may be made to the phone number you provide, even if that number is on a Do Not Call registry.

No purchase required

Your consent to be contacted is not a condition of purchasing any goods or services. This site does not sell goods or services directly. We provide a lead matching service only. Any purchases you make are directly with contractors, and those transactions are between you and the contractor.

How recordings are used

Recordings and transcripts of calls and chats may be used for:

• Quality assurance and training
• Improving our AI systems
• Resolving disputes or complaints
• Compliance with legal obligations
• Sharing with contractors you are matched with (so they can better understand your needs)

Recordings are stored securely and are not shared with unrelated third parties. See our Privacy Policy for more information about how we handle your data.

Opting out

If you do not wish to be recorded or to interact with AI systems:

• Do not call or chat with us
• Use the written quote form on our website instead
• Ask to speak with a human representative during a call (when available)

To opt out of future contact from Heartland Crawl:

• Tell us during a call or chat that you wish to opt out
• Submit a request through our quote form asking to be removed from our contact list
• Email info@foxinnovate.com with your phone number and opt-out request

To opt out of contact from a specific contractor, you must contact that contractor directly. We cannot control their communications once we have shared your information with them.

Questions

Questions about call recording, AI systems, or consent may be directed to Fox Innovations at info@foxinnovate.com.